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Security Awareness-Associate Training-Hospitality – SS5027AE (12 min.)
to take the exam.
As Homeland Security threat levels change, different hotel practices will also change.
The responsibility for proper security is up to Security and Management personnel.
You should never say a guest’s room number out loud where someone else may hear it.
If you notice something or someone suspicious on the property, what should you do?
Ignore it unless it’s serious
Call the Police
Notify Security or your Supervisor immediately
None of the above
Where should housekeepers keep their Master Key for all rooms?
In their pocket
On their cart
Attached to their uniform
A or C
Any of the above
Maintaining our reputation and the trust of our guests requires the participation of everyone on the staff.
Which of the following are parts your security responsibilities?
Keeping your eyes open
Being aware of your surroundings
Reporting suspicious activity immediately
All of the above
If a guest requests a duplicate key for their room, what should you do?
Give it to them
Ask for ID, and if it matches the registry, give it to them
A and C
You should focus on a person’s _______________ to determine if they are suspicious.
A and B only
Guests and employees are allowed in most “back of house” areas.